Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs
Coordinate internal and external resources to expedite workflow
Manage communications between upper management and employees
Stay current with company offerings and industry trends
Oversee and achieve organizational goals while upholding best practices
Responsibilities
Solve problems for clients by understanding and exceeding their expectations
Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends
Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
Perform prospecting activities such as cold calling and networking
Follow up with clients regularly to ensure needs are being met and to identify opportunities
Maintain a database of clients, prospects, partners, and vendors
Required skills and qualifications
Four years of experience in administrative role reporting directly to upper management
Ability to manage multiple accounts while seeking new opportunities
Ability to understand client needs and negotiate costs and services
Proficiency with CRM software and an aptitude for learning new systems
Willingness to travel as needed to meet with clients and prospects
Preferred skills and qualifications
Bachelor’s degree (or equivalent) in business or related discipline
Proficiency using more than one language
Experience overseeing budgets and expenses
Experience developing internal processes and filing systems
